Returns Policy

PLEASE NOTE YOU CAN RETURN AN ITEM TO US IN THE ORIGINAL CONDITION* WITHIN 30 DAYS OF RECEIPT. EXCHANGES AND/OR REFUNDS WILL ONLY BE GRANTED WITHIN THIS TIMESCALE WITH A VALID TILL RECEIPT

Original condition is classed as unworn and unused with original tags and packaging.

FAULTY ITEMS

• We monitor stock on an ongoing basis and make best efforts to ensure that it conforms to description, is of satisfactory quality and is fit for purpose as stated in the Sale of Good Act 1979.
• In some cases we feel we would like further advice from a manufacturer to ascertain if the item has a manufacturing fault, we reserve the right to return the item to them for comments. We will make sure this is done in a reasonable time and we reach a conclusion as soon as possible.
• Items that are used and within a 3 month period of purchase, that you feel have developed a fault will be inspected, and if deemed to be faulty due to a manufacturing fault, will be credited or refunded to the value when purchased. Anything over this time will be dealt with at the discretion of School Shop Direct.
• A copy of the original receipt is required.
• All goods returned must be in a washed and clean condition. For Health and Safety reasons we cannot inspect and process any goods in a soiled condition.